Where do you currently ship to?
Currently we ship to United States, Canada (where we are from!), and Europe.
Do you use plastic-free packaging when shipping your products?
Yes, our products will be shipped in a craft paper envelope or a cardboard box - we try to minimize our impact on the environment by using recycled materials during shipping.
What is your shipping time?
Shipping to Canada and US is typically 4-5 business days. Shipping to Europe is 5-10 business days.
I ordered my product and it never arrived! What do I do?
Shipping mishaps are rare but they do happen. If you haven't received your product - please drop us a line @ firstname.lastname@example.org - we are more than happy to refund you or issue a replacement order!
What should I do if I am not happy with the quality of the product I received?
We stand by our product, but if doesn't live up to your expectations we are more than happy to issue a refund or an exchange. For hygienic reasons, we are not able to accept returns.
Are you partnering with any charities / non-profits?
Yes, we recently entered into a partnership with One Tree Planted - You can find out more here.
I am an influencer and would love to partner with you to help promote your products. How do I get in touch?
We welcome an opportunity to collaborate with like-minded influencers and companies. If you're interested in a partnership, send your inquiry to email@example.com and we will get back to you!
Can I find your products in a retail store?
We have recently launched a pilot partnership with Unboxed Market - a #zerowaste store in Toronto, Ontario. Stay tuned as we are looking to add more retailers to our partner list.
I am a retailer and interested in partnering with you - can we talk?
We are always looking for new partnerships - please e-mail us at firstname.lastname@example.org with your idea.